Terms of service

TERMS OF SERVICE

Last updated: September 8, 2026

OVERVIEW

This website is operated by Velora. Throughout the website, “Velora,” “we,” “us,” and “our” refer to Velora. Velora provides this website, including its information, products, features, and services, subject to these Terms of Service.

By visiting velorashop.co, purchasing a product, or using any part of the website, you agree to these Terms, our Privacy Policy, Return and Refund Policy, and Shipping Policy.

If you do not agree, do not use the website or place an order.

ELIGIBILITY

You must be legally capable of entering into a binding agreement or use the website with the involvement and permission of a parent or legal guardian.

You may not use the website or our products for unlawful, fraudulent, abusive, or unauthorized purposes.

PRODUCT INFORMATION

Velora makes reasonable efforts to present product descriptions, photographs, specifications, availability, and prices accurately. Actual colors and appearance may vary because of screen settings, lighting, and normal manufacturing differences.

We may correct errors, inaccuracies, or omissions and update information where reasonably necessary.

COSMETIC-USE DISCLAIMER

Velora products are intended for cosmetic, beauty, personal-care, and relaxation purposes. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Website information is general information and is not medical advice. Results and experiences vary between individuals. Customers must read and follow all supplied instructions, warnings, contraindications, and care guidance.

Consult a qualified professional before use if you are pregnant, have an implanted electronic device, have a diagnosed health or skin condition, take medication affecting skin sensitivity, or have any concern about whether a product is appropriate for you.

Stop using a device if you experience pain, unusual discomfort, irritation, or an unexpected reaction.

ORDERS

Submitting an order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily constitute final acceptance.

Velora may reject or cancel an order before fulfillment because of payment failure, suspected fraud, inventory errors, pricing errors, purchase limits, delivery restrictions, or other reasonable operational or legal grounds.

If Velora cancels an order after collecting payment, the applicable amount will be returned to the original payment method.

PRICING AND PAYMENT

Prices are displayed in the currency shown at checkout. Applicable taxes, delivery fees, discounts, and other charges will be displayed before the order is submitted when required.

Prices and promotions may change without notice. Changes will not affect an order already accepted unless an obvious pricing error occurred and applicable law permits correction.

You confirm that you are authorized to use the payment method selected at checkout.

BUNDLES AND PROMOTIONS

Bundle prices and promotional savings apply only while the offer is available and inventory remains available. Discounts cannot be combined unless expressly stated.

If part of an approved bundle return is accepted, any refund may be recalculated based on the value of the items retained and the terms of the promotion, subject to applicable law.

DELIVERY

Delivery is governed by the Shipping Policy. Delivery dates are estimates rather than guarantees. Velora is not responsible for delays outside its reasonable control, but this does not limit rights that customers have under applicable law.

RETURNS, REFUNDS, AND WARRANTY

Returns and refunds are governed by the Return and Refund Policy.

Eligible products include a one-year limited warranty against verified manufacturing defects. Warranty remedies may include troubleshooting, repair, or replacement, depending on the problem and applicable law.

The warranty does not cover misuse, accidental damage, unauthorized repair, modification, improper storage, failure to follow instructions, or ordinary wear where exclusion is permitted by law.

CUSTOMER RESPONSIBILITIES

You agree to provide current, complete, and accurate order and contact information. You are responsible for selecting the correct product, reviewing product information, and using products only as instructed.

INTELLECTUAL PROPERTY

The Velora name, logo, branding, product presentation, website design, text, photographs, graphics, and other original content are owned by or licensed to Velora and are protected by applicable intellectual-property laws.

Website content may be used only for personal, non-commercial shopping. You may not copy, reproduce, publish, distribute, sell, modify, scrape, or exploit it without prior written permission, except where permitted by law.

REVIEWS AND CUSTOMER CONTENT

Content submitted to Velora must be accurate, lawful, and owned by you or used with permission. It must not violate privacy, intellectual-property, or other rights.

By voluntarily submitting a review, photograph, video, or testimonial for publication, you grant Velora a non-exclusive, worldwide, royalty-free license to use and display that content in connection with the store and its promotion, subject to applicable law and our Privacy Policy.

PROHIBITED CONDUCT

You must not:

• Commit fraud or impersonate another person  
• Interfere with website security or functionality  
• Introduce malicious code  
• Collect customer information without authorization  
• Copy or commercially exploit website content  
• Use automated tools to overload or improperly scrape the website  
• Violate applicable laws or another person’s rights  

THIRD-PARTY SERVICES

The website may use services supplied by Shopify, payment processors, delivery providers, analytics providers, social platforms, and other third parties. Their services may be governed by separate terms and privacy policies.

Velora is not responsible for third-party websites or services to the extent permitted by law.

DISCLAIMER AND LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the website is provided on an “as available” basis. Velora does not promise that website access will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, Velora will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Velora against claims and reasonable costs arising from your unlawful